dutchie

Product Support Specialist, POS Remote

  • Full Time
  • Remote

Website getdutchie dutchie

Order cannabis from the best dispensaries in your area.

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations while providing consumers with safe and easy access to cannabis. In addition, Dutchie aims to support further the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty-Five Ventures, and other notable angel investors.

About the Role 

Are you ready to join the most formidable team in the Cannabis space? We exist to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries to be successful using our platform, and we help cannabis shoppers find products that meet their needs.

You will serve as a technical escalation point in this role, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues at the moment when possible. In addition, provide feedback to the product organization for future platform development and improvement.

We’re here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability are required for this role.

What You’ll Do…

  • Learn the LeafLogix platform end-to-end for all legal Cannabis markets
  • Support customers via email, phones, live chat, and occasionally via Zoom within our ticketing system
  • Identify hardware and software solutions
  • Manage multiple complex issues simultaneously
  • Test and verify solutions to new problems
  • Provide education including technical, product, and compliance-related support for LeafLogix end-users
  • Participate in knowledge sharing and issue escalations and resolutions within the support and across teams

What You Bring…

  • 1+ years experience in a technical customer support role
  • Ability to methodically problem solve and come up with creative solutions
  • Very strong written and verbal communication skills as well as strong organizational skills
  • Strong technical acumen with an understanding of web-based software systems
  • Commitment to providing an exceptional customer experience with patience and adaptability
  • Deep understanding of diverse operating systems and data communications, hardware, and network configurations
  • The cannabis industry experiences a plus (METRC/Biotrack preferred)
  • Experience with CRM & Google App Suite
  • Ability to work flexible hours

You’ll Get…

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits – Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc.) allowance

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Product Support Specialist, POS Remote

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To apply for this job please visit dutchie.com.

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